Quality Assurance & Performance Improvement

Quality Assurance (QA) and Performance Improvement (PI) are complimentary efforts to meet quality standards, promote wellbeing, improve processes, prevent adverse outcomes, and exceed external requirements.

The Institute’s merger of QA and PI ensures a systematic, comprehensive, data-driven approach to analyze problems, identify opportunities for improvement, set priorit ies for action and evaluate outcomes.

The Institute uses a Quality Assurance and Performance Improvement (QAPI) process to engage a cross section of client’s internal stakeholders and vested partners to: